Benefits
| Cogent’s managerial staff have been providing pre-eminent cleaning and contract management to clients well before the incorporation of Cogent Combined, we have in excess of 65 years experience in the industry. We have extensive experience in providing both cleaning and facilities management services to a broad customer base from medium sized companies through to large national multi site companies. Cogent is able to tailor a cleaning solution to suit the needs of every client regardless of how large or small its size and/or budget. | All of our staff are fully trained and have undergone stringent police checks. Prior to commencement, our cleaning staff are subject to a full training programme and are regularly supervised by our managers to identify where further training is required and to ensure that the cleaning services you receive are of the highest possible standard. The benefits of utilising the services of Cogent includes: Cleaning Facilities Management |
Cleaning
CommitmentOur Director is committed to the long term satisfaction of her clients and the continual improvement in the company’s delivery of services and practices | CommunicationAll clients have access to the Director and/or executive management 24/7, 365 days per year | FlexibilityWhether it be the complete package including cleaning and facilities management or just cleaning |
ExperienceAll our staff are experienced within their roles and responsibilities and are accountable for meeting and exceeding those expectations of our clients | HonestyOur initial promises and contractual obligations will be met throughout the life of the contract – guaranteed !! | Systems and ProcessesCogent prides itself on continually seeking ways in which to better serve its clients whether it be through investing in the latest IT technology, cleaning equipment or internal processes |
DedicationWe are dedicated to providing our clients with quality service, a minimised carbon footprint and safe environment. To ensure that we are operating within and meeting all of the requirements and standards of the ever changing legislations, Cogent has engaged an external consultant to assist with obtaining triple certification which is expected to be given in July 2020 and will be externally audited on an annual basis thereafter | Response TimesHaving a large pool of cleaning staff, provides us with immediate access to additional staff when most required in times such as emergency callouts (ie floods etc), absenteeism through illness / annual leave or client requested additional works | Access to Specialised EquipmentMost cleaning companies subcontract the specialised services to other companies. At Cogent, we possess the latest technology in equipment for services such as hot water extraction for carpet/upholstery cleaning, hard floor stripping and sealing, pressure washing, grout cleaning, etc. |
SecurityWe understand it is difficult to entrust the security of your premises and its contents to a third party. In order to provide comfort to its clients, Cogent undertakes all police and security checks legally available to it, on all staff that are involved in the delivery of the services to your premises |
Facilities Management
| Facility management services are noncore services, which are business critical nonetheless. Cogent’s facility management model assists companies in driving down their operating costs, tighten their focus on the core mission and improve their competitive position. We encourage building relationships with our clients that yield meaningful benefits from the start and for many years to come. Partnering with Cogent, indirect benefits begin to accrue. These show up as overhead reductions and increased productivity and make the company more efficient. As part of the relationship with Cogent, there will be a communication plan that includes an initial meeting to establish expectations, feedback meetings at specified intervals and scheduled feedback sessions for management. The benefits of facilities management outsourcing are enhanced by long-term relationships. You will get the benefits of a stable supplier work force, lower procurement costs and supplier commitment. A long-term relationship depends on the supplier's willingness to adjust service levels and scope to support the client’s changing business environment. Cogent wants to become an integral part of its clients’ businesses and add long-term value and provide a competitive advantage. | The outsourcing process typically includes Request for Information (RFI) and Request for Proposal (RFP) stages. Well-constructed RFI and RFP documents can make it easy for service providers to submit bids that enable meaningful comparison. The purpose of the RFI is to identify a short list of companies qualified to provide the needed services and requests information about:
The RFP typically asks bidders to examine the facilities and quote pricing. This includes information about individual sites, work order histories, existing staffing levels, IT infrastructure to meet reporting needs, and a detailed specific scope of work and specific service levels. The RFP would also request references, typically from three companies in the same or similar industries with similar real estate portfolios. |
Major cost savings for companies
Cogent is delivering savings to its clients by bringing a proven FM model to organisations; savings are realised due to our market knowledge and scale. Process inconsistency and variance in practices across sites result in disparate financial and operational performance that outsourcing can address.
Derive the benefits from our buying power and our long term experience and knowledge in the services offered. This translates into major cost savings for companies. We will also save you on operational costs such as payroll, administrative costs, HR and banking fees.
Major companies with multiple locations may have thousands of suppliers under contract. A substantial reduction in the supplier base ultimately yields better service, lower contract administration costs and greater pricing leverage.
The following are some benefits from outsourcing your facility management services to Cogent:
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